To thrive in a world of ever increasing customer expectation together with business competition, collaboration with regional partnersis the ultimate solution. With this aim, Spice Digital Indonesia (SDI) was founded in 2016 and since then growing rapidly in the following three verticals and aspire to grow exponential in future:
lidation using Digital Transformation, enterprises can lower operating costs to drive profitability, improve time to market & quality of Value Added Services, Create new customer experiences and Generate new revenue streams. Our Digital Transformation framework bridges the gap between the business ideas and IT and addresses below three key issues:
|ENABLING NEW BUSINESS MODELS||DIFFERENTIATE THE CUSTOMER EXPERIENCE||IMPROVE OPERATIONAL EFFICIENCIES|
Having a Telco agnostic DNA, we always endeavor to innovate in Mobile Value Added Service. Mobile Entertainment and Healthcare are two major verticals where we have strong presence in the region.
To meet the competitive challenge, service providers–both existing and new –are seeking new and better ways to differentiate themselves to gain share in the rapidly expanding market. SDI offers innovative and NGN platforms to service providers to increase their efficiency and improved market responsiveness with guaranteed cost reduction and increased KPIs.
Self-Care: SDI offers to global enterprises and service providers a 360 degree end-to-end USSD and other bearer based self-care solution, which significantly offloads traffic from legacy IVR based Customer Care system and support its transition into a dynamic USSD based Self Care Solution. This not only significantly reduce the cost but also maintain and improve the current CSAT levels. Our solution aims to convert the existing CRM solution from a Cost center to a profit center as our solution offers great opportunities to generate incremental revenues by using an Intelligent and Predictive tech solution.
Mobile Financial Services: Our MFS solutions enables financial institutions and service providers to become market leader by converging our e-money platform to support multiple wallets. Being a Technology leader and having experience as preferred mobility platform provider for some of the largest global telecom players, SDI has laid extreme focus on IT design aspects of SBPP platform.